New Roads Travel Agency
Booking Terms and Conditions
All bookings
with New Roads Travel Agency (newroadstravelagency.com,
pamukkaleprivatetours.com,kusadasigezirehberi.com and allinephesustours.com
owned by New Roads Travel Agency) are subject to our Booking Conditions. They
are available in full here for your information and should be read before
making an online booking.
Website Conditions
There are a
number of conditions about how you use our website. These conditions are
published here for your information.
Booking Conditions
Your contract is with New Roads Travel Agency, a member of TURSAB with membership number ( 12915 ) The following Terms shall have the meanings set out below when used in these.
‘We’, ‘Our’, ‘Us’,
‘newroadstravelagency.com‘
, 'pamukkaleprivatetours.com' , 'allinephesustours.com,
‘kusadasigezirehberi.com’
‘New Roads
Travel Agency’ means New Roads Travel Agency (Ayatatur Turizm Seyahat
Organizasyon ve Tic. Ltd. Şti.)
‘Holiday’
means the Holiday booked by you or any person on your behalf.
‘Force
Majeure’ means any circumstances which are unusual and/or unforeseeable which
are beyond the control not have been avoided even if all due care had been
exercised, including (but not limited to) waunrest; government action;
industrial dispute; natural or other disaster; nuclear incident; terror flood;
drought; re-scheduling or cancellation of flights or alteration of the airline
or aircraft ty transportation and all similar events outside our control.
‘Major
Change’ includes the following when made before departure:
a. A change
of resort area for the whole or a major part of your holiday,
b. A change
of accommodation to that of a lower official classification for the whole or a
major part
c. A change
of UK departure airport (excluding change of London Airports),
d. A change
of outward departure time or overall length of your holiday of twelve or more
hours.
‘Package’
means a package as defined in the Package Travel, Package Holidays and Package
These
conditions apply to all Holidays and govern your relationship with New Roads
Travel Agency .
Booking Conditions
Please Read Carefully
1. New Roads
Travel Agency (newroadstravelagency.com, pamukkaleprivatetours.com,kusadasigezirehberi.com
and allinephesustours.com owned by New Roads Travel Agency) accepts
reservations subject to the following Booking Conditions.
A ‘Client’
is all persons named on the booking form intending to travel with New Roads
Travel Agency.
A ‘Product’
is any service sold by New Roads Travel Agency (newroadstravelagency.com, pamukkaleprivatetours.com,
kusadasigezirehberi.com and allinephesustours.com owned by New Roads Travel
Agency)
All Clients
will be deemed to have read, understood and accepted all Booking Conditions. To
confirm a booking New Roads Travel Agency requires that the agent has taken
full payment of all monies due. A contract between the Client and New Roads
Travel Agency comes into existence when New Roads Travel Agency has confirmed
the booking in writing and issued a Confirmation. The person signing the
booking form (that incorporates these terms and conditions) warrants that she/he
has full authority to do so on behalf of all persons whose names appear
thereon, and confirms that all such persons are fully aware of and understand
these terms and conditions. The said contract, including all matters rising
from it, is subject to Turkish Law and the exclusive jurisdiction of the
Turkish Courts. No employees or representatives of New Roads Travel Agency has
any right to alter, vary or waive any of these terms and conditions, not to
undertake any liability whatsoever on behalf of New Roads Travel Agency, unless
such be in writing and signed by the Director of New Roads Travel Agency. New
Roads Travel Agency reserves the right to decline any booking at their
discretion without further explanation.
2. Amendments and
Cancellations
1. Clients
can cancel at any time. The cancellation will be effected at the time that New
Roads Travel Agency receives a written request from the Client and the
following cancellation charges will apply.
a. 51 or
more days before departure: 25% of the total package
b. 50
through 30 days before departure: 30% of the total package
c. 30 through
15 days before departure: 50% of the total package
d. 15
through 7 days before departure: 75% of the total package
e. 7 through
1 day before departure: 100% of the total package
f. a) Daily Cruise Reservations and Shore Excursions are not refundable if cancelled within 7 days of departure.
f. b ) I want maximum flexibility to cancel my shore
excursions. What are my options?
THE SOLUTION:
The 24 HOUR ANY REASON cancellation
option.
HOW IT WORKS:
For an
additional fee ( 20USD extra payment per person), payable at time of booking, you can
benefit from our '24 HOUR ANY REASON' cancellation option. By purchasing this
option, you will have the peace-of-mind of knowing that we will refund you the
full amount you pay for your tour (excluding the cost of the '24 HOUR ANY
REASON' cancellation option), provided you notify us of cancellation 24 hours
or more before the start of your tour.
If you
cancel less than 24 hours before the tour's start time, the Standard Cancellation
Policy applies.
g. On
special occasions (public holidays), these conditions may be modified. The
Customer must be informed in writing about this fact by the Provider in
advance.
2. If any
number of the party is prevented from travelling because of death, injury or
serious illness of the client, close relative or friend, redundancy or jury
service, it may be possible to transfer the booking to another suitable person
or departure date or the tour of similar standard and cost are provided that
written notice is confirmed by New Roads Travel Agency.
3. If a
refund is payable by New Roads Travel Agency to the Client, the refund amount
will be calculated according to the conditions set out in Section 2.1 and with
consideration of evidence of exceptional circumstances. New Roads Travel Agency
will not pay fees charged to the Client by the Client’s bank for processing the
credited amount.
3. Information and
Pricing Policy
1. Prices in
the New Roads Travel Agency brochure are correct at time of publication. Before
a booking is confirmed, New Roads Travel Ageny reserves the right to amend
these prices due to any circumstances outside the control of New Roads Travel
Agency such as but not limited to changes relating to governmental action,
increases in transportation costs (including schedule airfares and the cost of
fuel) changes in any dues, taxes or fees chargeable for services (including
landing taxes or embarkation / disembarkation fees at airports), increases in
admission fees. Tour accommodations are based on twin/double share
accommodation for single travellers – single supplement is required
2. Bank
transfers are accepted as the full amount payable as published. Payment must be
settled by the Client by bank transfer within 3 days after receipt of the
invoice (if not stated otherwise). New Roads Travel Agency (Ayatatur Turizm
Seyahat Organizasyon ve Ticaret Ltd.Şti.) is a registered business in Turkey.
Besides that, we also accept credit card payments in TL, USD and EURO.
3. Product
information is published by New Roads Travel Agency (newroadstravelagency.com,
pamukkaleprivatetours.com,kusadasigezirehberi.com and allinephesustours.com
owned by New Roads Travel Agency) in
good faith and New Roads Travel Agency will use its best endeavours to operate
all Products as advertised. New Roads Travel Agency reserves the right to
change any of the facilities and services described in its publications and to
substitute alternative arrangements of comparable monetary value without
compensation and accepts no liability for loss of enjoyment resulting from any
change.
4. Tour Meeting Point
All New
Roads Travel Agency (newroadstravelagency.com, pamukkaleprivatetours.com, kusadasigezirehberi.com
and allinephesustours.com owned by New Roads Travel Agency) trips begin and end
at the appropriate local airport if our guest does not require any specific
place.
5. Travel Insurance
Adequate insurance is mandatory for all Clients to cover at least but not limited to medical and repatriation expenses, loss of luggage and cancellation or curtailment of a Product and should not exclude any planned adventure activities from the time of booking for the full duration of the Product as a minimum. A Client and his personal belongings are the sole responsibility of himself. New Roads Travel Agency accepts no liability on the Client’s behalf where New Roads Travel Agency has provided a Product of reasonable standard.
Clients are fully responsible for
arranging their own insurance.
6. Liability of New
Roads Travel Agency
1. New Roads
Travel Agency Products and in particular, adventure activities, contain an
element of risk to the personal safety of the Client that other package
holidays may not contain. By accepting these Booking Conditions Clients are
aware of the risks inherent in their chosen travel and Clients undertake such
risks at their own volition. New Roads Travel Agency accepts no liability of
Client’s damages where New Roads Travel Agency has fulfilled its Duty of Care
to Clients by providing Products of a reasonable standard. New Roads Travel
Agency accepts no liability if there has been no fault on the part of New Roads
Travel Agency or its’ suppliers, and the reason for the claimed damages was
either the Client’s fault or a result of unusual circumstances beyond the control
of New Roads Travel Agency by force majeure and the consequences of which could
not have been avoided even with all due care.
2. In
respect of carriage by air, sea and rail and the provision of accommodation,
New Roads Travel Agency’ liability in the said cases will be limited in the
manner provided by the relevant international conventions.
3. New Roads
Travel Agency accepts no liability if additional costs to the Client are
incurred through delay, accident or disruption of the Product(s) beyond the
control of New Roads Travel Agency by force majeure.
7. Travel Documentation
It is the
responsibility of the Clients to be in possession of a valid passport, visa
permits, vaccinations, preventative medicines and other medical certificates
and all necessary travel documents. New Roads Travel Agency is not liable for
damages arising from changes in regulations or laws to the necessary travel
document requirements. Information about these matters is given in good faith
by New Roads Travel Agency but without liability.
8. Health and Conduct
All Clients
are expected to satisfy themselves prior to booking that they are fit and able
to complete the itinerary of their chosen tour as described in the brochure.
Any Clients with pre-existing medical conditions or illness must declare the
true nature of such conditions at the time of booking, and make arrangements
for the provision of any medication or other treatment which may be required
during the tour. Such a client is required to provide a medical statement from
a General Practitioner to confirm they are fit to travel. Failure to make such
disclosure will constitute a breach of these booking conditions and relieve
Smart Turkey Tours from any obligations and liability.
9. Complaints
Any
complaints must be reported immediately within 24 hours to the support who will
do everything possible to resolve the matter.
10. Accommodations
Tour
accommodations are based on twin/double share accommodation for single
travellers – single supplement is required.