Some tips for Cruisers who would like to take a Shore Excursion and Ephesus Private Tours

1)Do your shore excursions guarantee return to the ship on time?

Yes, we offer a "No One Left Behind" Guarantee.

Our guides are trained to always return you to your ship in plenty of time at the end of the tour. We guarantee that in the highly unlikely event that you miss your ship, we will arrange overnight accommodation and transport to the next feasible port-of-call.

We won't cover you if the reason for missing your ship is caused by your own actions or personal situation, for example if you deviate from the agreed-upon itinerary, become ill, get arrested etc.

You must contact us first so that we can be part of the solution in arranging accommodation and transportation.

2) I booked a shore excursion. Will I get a refund if my ship doesn't dock?

Yes.

If any tour, not just shore excursions, is cancelled because of a 'force majeure' event, you will receive a full refund. For shore excursions, this typically means such things as weather conditions preventing your ship from docking, or if your ship arrives late or otherwise does not dock.

3) Can I pay the guide rest of the payment in cash on the day of the shore excursion?

We do take min 50% deposit before the shore excursions.

You have two options for payment. The first, we offer you to pay your entire tour cost on Payment page whilst you are booking it.

If you do not want to pay all cost of your tour , you pay 50% deposit then when you meet with your tour guide you pay the rest of your payment as cash on your arrival which is the easiest way for you, rest of the all payments will be received from you at the tour day by your tour guide. Its enough for us to know in which conditions you would like to pay.

4) I want maximum flexibility to cancel my shore excursions. What are my options?

THE SOLUTION:

The 24 HOUR ANY REASON cancellation option.

HOW IT WORKS:

For an additional fee (20USD extra payment per person), payable at time of booking, you can benefit from our '24 HOUR ANY REASON' cancellation option. By purchasing this option, you will have the peace-of-mind of knowing that we will refund you the full amount you pay for your tour (excluding the cost of the '24 HOUR ANY REASON' cancellation option), provided you notify us of cancellation 24 hours or more before the start of your tour.

 

If you cancel less than 24 hours before the tour's start time, the Standard Cancellation Policy applies.

 

5) I booked a shore excursion. Will I get a refund if my ship doesn't dock?

Yes.

If any tour, not just shore excursions, is cancelled because of a 'force majeure' event, you will receive a full refund. For shore excursions, this typically means such things as weather conditions preventing your ship from docking, or if your ship arrives late or otherwise does not dock.

 

6) What should I do if I feel unsafe during the tour?

Your safety and security is the paramount concern of both your private guide-partner and newroadstravelagency.com , pamukkaleprivatetours.com.

If you feel unsafe, communicate your concerns to your guide-partner immediately.

You have the right to stop the tour at any time. At your request, your guide-partner will return you to the agreed ending point by the transportation method(s) set out in the tour description.

Please report the incident immediately to Customer Support using the 24-hour emergency

MOBILE: +90 544 871 9648
EMAIL: 
support@newroadstravelagency.com

Alternatively, you may reach us via: MOBILE: +90 544 377 8984

 

7)What can I do to ensure a safe and secure experience while on-tour?

Since all travel involves an element of risk, New Roads Travel Agency strongly encourages its travellers to purchase adequate medical and/or travel insurance prior to their tour date.

 

8) I am goint to visit Ephesus/Kusadasi by a cruise ship and leave by the same ship. Do I need Visa?

You are called as daily transit guest. So same day return cruise passangers do not need visa for Ephesus.

 

9) Are your tours the same ones offered by the Cruise Lines?

Cruise Lines offer 100% same tours, visiting the same sites. The biggest difference is that you will have a private guide (host,representative) entire day, reserve in advance and save time and of course save money.

10) What time and where will the tour start?

When you leave the port, 15 minutes before our meeting time, your tour guide will be ready there, where private tour guides will be holding a sign of your name in the area where their guests are waiting.

We have an important suggestion for you.Get off the ship as possible as quickly you can. Because you need to be that much ahead of many bus groups. Try to leave the ship max half an hour later as soon as the ship has berthed at the port. But of course the tour will start whenever you wish. You will be the boss. That’s why, the tour will start where and when you want.

11) Can I take a tour on Sundays or is everything closed?

Yes, all the main sights in Ephesus and Kusadasi are open on Sundays.

12) Can I customise my tour?

Yes. Before the tour or at the tour day, Your guide may recustomise your tour around specific interests and your approval.

13) Are your tours suitable for wheelchair users?

Yes, we have taken many clients on tour who use portable scooter or wheelchairs. Please ask us for tour with good access.

14) What currency do we have to use in Turkey?

The currency of Turkey is Turkish Lira. Beside that you can use US Dollars, Euro and credit card if you would like to purchase something.

15) How much do we have to pay for entrance fees?

According to your request we will visit some sights as below. You can pay only entry fees of the sights where you want to visit, not all of them.

 

For your İnformation about Ticket Fees;

Ephesus Ancient City

-Entrance fee:100 turkish lira per person

Terrace Houses(optional)

-Entrance fee:45tl

House of Mary

-Entrance fee:45tl per person

Ephesus Archeological Museum

-Entrance fee:25tl per person

Church of St. John

-Entrance fee:25tl per person

Temple of Artemis

-Entrance fee:N/A

TOTAL AMOUNT : 45 USD PER PERSON